Refund policy
Not happy with your order? No problem! Head over to our Contact page to get started with a return.
Standard Returns
• Timeframe: You can return any eligible item within 30 days of receiving your order.
• Condition: Items must be unused and in the same condition you received them, and in the original packaging with all tags attached (if applicable).
• Return Shipping: Customers are responsible for paying their own return shipping costs (unless the item is faulty or incorrect). We strongly recommend using a tracked shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Faulty, Damaged, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will cover the return costs and issue a full refund or replacement.
Non-Returnable Items The following items cannot be returned or refunded:
• Free items or promotional giveaways
• Gift cards
• Personalised or custom-made items
Refund Process
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5 working days (including original standard delivery fees where applicable by law).
This policy does not affect your statutory rights.